If you think you may have a warranty claim, please complete the form below. Please be as detailed as possible so that we may better assist you. Please note HAZE DUAL servicing is not available at this time due to inventory on HAZE DUAL parts.
We require all units to be shipped back to us for examination. Please note that there will be a $35.00 service charge for our technician’s time and reshipment cost of your product (this is a standard charge for every customer, regardless of the reason or the nature of the failure).
What is the difference between warranty and servicing?
Once the unit is received, our technicians will inspect the unit and document it. If the issue is due to a material or manufacturing defect, we will repair or replace your unit under our warranty coverage.
If the issue is due to usage/ handling/ wear and tear / lack of proper cleaning or type of material that was used inside the chambers, your warranty may be denied and you will be responsible for reshipment cost of the unit back to you.
Thank you for being a Haze customer!